PAYMENTS & RETURNS
We accept all major credit cards such as Visa, Mastercard, American Express and Discover, as well as PayPal.
Declined Orders: Please call your credit card company for further assistance, as some attributes were possibly unable to be verified.
Please keep in mind; your bank may place a pending authorization for the funds you are attempting to submit until approved.
Taxes: Taxation on the internet is typically only charged if you are in the same state as the company you are ordering from. What's Your Passion Jewelry is in Florida, so if you are buying/shipping your item within Florida, sales tax will be applicable.
We strive for complete customer satisfaction. The service does not end with the sale. Please inspect your merchandise as soon as you receive it. We must be notified of any issues within 5 business days of receiving the merchandise.
Should you have any problems with the items, please contact our customer service department at firstname.lastname@example.org with your Order Number. All return requests must be sent by email within 5 business days of delivery. The item must be returned in unused condition within 10 business days upon email confirmation by WYP. Please retain your return tracking number, to ensure your return has been received.
Neopets Items that come with in-game code(s) must be returned unclaimed in order for you to be eligible for a refund.
Pre-Order Items are not eligible for a refund, but only for a store credit or exchange.
Please note, shipping and handling costs are non-refundable.
Customized items are non-refundable, however on a case-by-case basis, an exchange is possible.
Please allow 3 – 5 business days to process your return. Once merchandise is processed and inspected (Monday - Friday, 9:30-5:00, EST), we will contact you and issue a refund / store credit.
Items purchased as a gift can only be exchanged or converted to a store credit, no refund can be issued.