FREQUENTLY ASKED QUESTIONS
IS THIS REAL JEWELRY?
Yes. All products by What’s Your Passion are made of 925 Sterling Silver, which means it is 92.5% pure silver which is considered fine jewelry and the same as you would find in any reputable jewelry store. Some items may be made with 14kt gold rather than sterling silver. This is the same quality gold you would find in any reputable jewelry store. Some items may be accented with gold, this is typically done with an even higher purity, 18k gold.
WILL THIS JEWELRY TARNISH?
All jewelry (especially silver) can show signs of wear after some use. We have taken multiple steps to protect your piece from the elements. First of all, we have added a special layer of precious rhodium to our silver pieces, this means it has a thin layer of metal that is similar to platinum protecting the silver. That will mitigate most of what people associate with silver tarnishing. We also use an “E-Coating” when applicable that further protects your piece from wear and tarnish.
CAN I WEAR THIS ALL DAY, ANYWHERE?
You can wear these pieces the same way most people wear fine jewelry. Water is fine, but places like pools typically have chemicals in them that can be harmful to fine jewelry. The ocean as well is very high in salt, and can be partially corrosive to precious metals. Some of our pieces have corners that might be uncomfortable or even dangerous wearing to bed, so we recommend taking them off when sleeping.
HOW DO I CLEAN THIS?
Only use a clean, soft cloth to lightly wipe away dust from your jewelry. Only use the minimum amount of force needed to clean jewelry, it can and will scratch if too much force is applied. If you take any item produced by What’s Your Passion to any other jeweler, we will not honor any warranty or returns.
GENERAL JEWELRY INFORMATION
Metal Market Prices: Gold, silver and rhodium prices constantly fluctuate and are driven by supply and demand. The retail prices currently listed account for small fluctuations and are subject to change should there be any drastic change in either market.
Fine Jewelry: Unless specified, each piece of sterling silver is finished with a layer of Rhodium, which is a white metal belonging to the Platinum group. A rhodium finish adds a bright luster to a piece of jewelry and aids in preventing tarnish. Our 925 sterling silver is always nickel free.
CARE & MAINTENANCE
Please do not use any harsh or abrasive cleaning agents to clean your jewelry as you can remove the antiquing process and/or damage the gold plating and enamel applications.
As professional jewelers, What’s Your Passion recommends that you do not wear your jewelry (not just our own) in the pool or ocean; the chemicals may not hurt your skin, but metals react differently. One time may not cause any visual damage, however repeated exposure will surely lessen the lifespan of any piece. We also recommend removing your jewelry prior to any physical activities such as cooking, cleaning, or going to the gym, or even while sleeping!
We are not responsible for any merchandise, which has been adjusted, repaired, refinished, or altered in any way by another jeweler. These activities would void our return policy.
We are not responsible for the loss, damage, or theft of a jewelry item or gemstone.
Please note, we do not warranty the craftsmanship of the sterling silver chains or leather cords that we provide, as they are included for free. They are the only part of your purchase that we do not produce.
SIZES & MEASUREMENTS
Costume Jewelry is comprised of non-precious metals such as brass, bronze, zinc, nickel and copper.
Ring Sizes: Please make sure you know your ring size prior to ordering any of our rings. If you're unsure of your size, please utilize our conversion chart below, or check with your local jeweler, as they should have the proper tools needed to tell you your finger size.
Jewelry Measurements: The millimeter is the standard unit of measurement in the jewelry industry. Using millimeters allows us to provide you with the most accurate dimensions for ordering purposes. To give you a better idea of our jewelry's dimensions:
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
SHIPPING & FULLFILLMENT
HOW FAST WILL MY ORDER PROCESS?
In-stock items will typically ship within 1 – 3 business days after the order was placed.
Please allow 3 – 6 weeks for out-of-stock jewelry items. Each piece is hand finished and requires attention to detail.
All 14k gold items are custom-made to order, please allow 3 – 4 weeks for production and fulfillment.
CAN MY ITEMS BE SHIPPED OUTSIDE THE UNITED STATES?
Marvel: United States & Territories
Care Bears: United States & Territories + Canada
Crunchyroll: Worldwide (excluding Asia)
Tasty Peach: Worldwide
Anne Stokes: Worldwide
Kevin Smith: Worldwide
HOW WILL MY ITEM ARRIVE? HOW MUCH IS SHIPPING?
Domestic: What's Your Passion Jewelry sends most orders using the United States Postal Service (USPS) First Class Package with tracking. Price starts at $5.00 USD.
International Orders: Shipping options and rates depend on the country. USPS (First Class Package International), DHL (Worldwide) and UPS. International shipping is calculated at checkout. What’s Your Passion is not responsible for import fees such as brokerage, tariffs, and VAT taxes.
EXCEPTIONS TO OUR DELIVERY TIME FRAMES:
Inclement weather conditions may delay or postpone our deliveries. What's Your Passion Jewelry will not hold liability or refund the shipping charge based on an inclement weather delay.
If the delivery of your package is delayed or postponed due to circumstances beyond the control of What's Your Passion Jewelry or USPS, such as the re-routing of delivery based on mechanical difficulties, What's Your Passion Jewelry will not hold liability or refund the shipping charges.
PAYMENTS & RETURNS
We accept all major credit cards such as Visa, Mastercard, American Express and Discover, as well as PayPal.
Declined Orders: Please call your credit card company for further assistance, as some attributes were possibly unable to be verified.
Please keep in mind; your bank may place a pending authorization for the funds you are attempting to submit until approved.
Taxes: Taxation on the internet is typically only charged if you are in the same state as the company you are ordering from. What's Your Passion Jewelry is in Florida, so if you are buying/shipping your item within Florida, sales tax will be applicable.
We strive for complete customer satisfaction. The service does not end with the sale. Please inspect your merchandise as soon as you receive it. We must be notified of any issues within 5 business days of receiving the merchandise.
Should you have any problems with the items, please contact our customer service department at Help@ComicBookJewelry.com with your Order Number. All return requests must be sent by email within 5 business days of delivery. The item must be returned in unused condition within 10 business days upon email confirmation by WYP. Please retain your return tracking number, to ensure your return has been received.
Neopets Items that come with in-game code(s) must be returned unclaimed in order for you to be eligible for a refund.
Pre-Order Items are not eligible for a refund, but only for a store credit or exchange.
Please note, shipping and handling costs are non-refundable.
Customized items are non-refundable, however on a case-by-case basis, an exchange is possible.
Please allow 3 – 5 business days to process your return. Once merchandise is processed and inspected (Monday - Friday, 9:30-5:00, EST), we will contact you and issue a refund / store credit.
Items purchased as a gift can only be exchanged or converted to a store credit, no refund can be issued.